Privacy Policy
Business Utility Hub
Effective Date: 30th October 2025
Last Updated: 30th October 2025
1. Introduction
Welcome to Business Utility Hub (“we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website, use our services, or contact us.
We act in accordance with:
- The UK General Data Protection Regulation (UK GDPR),
- The Data Protection Act 2018, and
- The Privacy and Electronic Communications Regulations (PECR).
2. Who We Are
Business Utility Hub is a commercial energy consultancy and brokerage service helping businesses compare and manage utility contracts.
Registered Office: Business Utility Hub, Capital House 272 Manchester Road, Droylsden, Manchester, England, M43 6PW
Email: customerservicesBUH@businessutilityhub.co.uk
Phone: 0161 237 9954
Website: Business Energy Comparison l Business Utility Hub
Company Number: 09893562
3. Information We Collect
We may collect and process the following types of information:
a. Personal Information
- Name, job title, and business contact details
- Email address and phone number
- Company name and address
b. Account and Contract Information
- Utility account numbers
- Contract start and end dates
- Consumption data and meter information
- Copies of bills (if you provide them)
c. Website & Technical Data
- IP address, browser type, device information
- Pages visited and time spent on our site
- Cookies and similar tracking technologies (see Section 10)
d. Communication Data
- Records of your correspondence with us via email, phone, or online forms
We do not intentionally collect special category data (e.g. health, ethnicity, religion) or information about individuals under 18.
4. How We Use Your Information
We use your data for the following purposes:
- To provide and manage our energy brokerage and consultancy services
- To compare tariffs and obtain quotes from energy suppliers
- To manage customer accounts, renewals, and communications
- To process and respond to enquiries or complaints
- To comply with legal or regulatory obligations
- To improve our website and customer experience
- To send relevant marketing communications (only with your consent)
5. Lawful Bases for Processing
We process personal data under the following lawful bases:
- Contractual necessity – to deliver our services and manage agreements
- Legitimate interests – to operate and improve our business
- Consent – where you’ve opted in to receive marketing communications
- Legal obligation – to comply with applicable laws and regulations
6. Sharing Your Information
We may share data with:
- Energy suppliers to obtain quotes and manage contracts
- Third-party partners or consultants who help deliver our services
- IT and hosting providers (for secure data storage and email services)
- Regulatory or legal authorities if required by law
We ensure all partners comply with UK GDPR and only use data for the agreed purposes.
7. Data Retention
We retain your personal data only as long as necessary:
- For active clients: for the duration of the contract and up to 6 years after for legal and audit purposes.
- For enquiries: for up to 2 years unless you request deletion sooner.
When no longer needed, data is securely deleted or anonymised.
8. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data (subject access request)
- Rectify inaccurate or incomplete information
- Erase your data (“right to be forgotten”)
- Restrict or object to processing
- Data portability – to request your data in a machine-readable format
- Withdraw consent for marketing at any time
To exercise your rights, contact us at:
customerservicesBUH@businessutilityhub.co.uk
If you’re unhappy with how we handle your data, you can also complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk | Tel: 0303 123 1113
9. Cookies & Website Tracking
Our website uses cookies to enhance functionality and analyse traffic.
Cookies help us understand how visitors use our site so we can improve your experience.
You can control or delete cookies through your browser settings.
For more details, please refer to our Cookie Policy.
10. Data Security
We take data security seriously.
Your data is stored on secure, encrypted servers with restricted access.
We use industry-standard security measures to protect against unauthorised access, alteration, or disclosure.
11. Marketing Communications
We may send you updates, offers, or news about our services if you have opted in.
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Effective Date.”
We recommend checking this page periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Data Protection Officer (DPO)
Business Utility Hub
- Email: customerservicesBUH@businessutilityhub.co.uk
- Phone: 0161 237 9954
- Address: Capital House 272 Manchester Road, Droylsden, Manchester, England, M43 6PW