Terms and Conditions
Effective Date: 26th October 2025
Company Name: Business Utility Hub (“the Company”, “we”, “us”, “our”)
Registered Address: Capital House 272 Manchester Road, Droylsden, Manchester, England, M43 6PW
Contact: savings@businessutilityhub.co.uk
1. Introduction
These Terms and Conditions (“Terms”) apply to all services provided by Business Utility Hub to business clients (“the Client”, “you”, “your”).
By instructing us to act on your behalf, you agree to be bound by these Terms, which form a legally binding agreement between your business and ours.
2. Scope of Services
We act as an independent energy broker, providing consultancy and procurement services to assist business clients in securing commercial energy contracts with licensed energy suppliers (“Suppliers”).
We do not own or operate any energy supply networks. Our role is limited to introducing you to Suppliers, presenting quotations, and facilitating contract acceptance.
All quotations and contract oAer are subject to Supplier approval and may be amended or withdrawn prior to acceptance.
3. Client Obligations
You confirm that:
- You are entering into this agreement for business purposes only.
- You will provide complete and accurate business and site information.
- You have authority to enter energy supply contracts on behalf of your organisation.
- You will cooperate with us and the Supplier to ensure a smooth transfer or renewal of supply.
4. Contract Acceptance and Go-Live
Once you instruct us to proceed, we will submit your details to the chosen Supplier. An energy contract is considered live when the Supplier confirms the start of supply (“Go-Live Date”).
Our service is deemed completed when the energy supply successfully goes live.
5. Termination and Cancellation
You may cancel our brokerage services prior to contract submission without charge. If you authorise us to secure a contract but the supply does not go live for reasons within your control — such as:
- Cancelling after acceptance,
- Signing with another broker/supplier,
- Failing to provide necessary information or access, Misrepresentation of site or meter details, or
- Withdrawal of switching consent —
a Termination Fee of £500 (five hundred pounds) will apply.
This fee covers administrative time, processing, and loss of commission. It is payable within 14 calendar days of invoice.
We reserve the right to charge statutory interest on overdue invoices under the Late Payment of Commercial Debts (Interest) Act 1998.
6. Fees and Remuneration
Our services are normally free of upfront cost.
We are typically remunerated by commission from the Supplier, which is included within your unit rates and/or standing charges.
We will disclose our commission structure upon request.
7. Liability
We act solely as an intermediary and are not responsible for the Supplier’s performance or the quality of supply.
We accept no liability for indirect, consequential, or financial losses.
Our total liability shall not exceed £500.
Nothing in these Terms limits liability for fraud, negligence, or personal injury.
8. Data Protection
We process data in accordance with UK GDPR and the Data Protection Act 2018.
We may share relevant data with Suppliers or third parties involved in fulfilling your energy contract.
See our Privacy Policy for details.
9. Confidentiality
Both parties agree to maintain the confidentiality of commercially sensitive information, except where disclosure is required by law or necessary for contract fulfilment.
10. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the English courts.
11. Acceptance
By instructing Business Utility Hub to act on your behalf (verbally, electronically, or in writing), you confirm that you have read, understood, and agree to these Terms.
Schedule A – Key Commercial Terms
Term | Description |
Termination Fee | £500 if the supply does not go live with the Supplier due to Client's actions |
Payment Terms | 14 days from invoice date |
Interest on Late Payments | Statutory interest as per Late Payment of Commercial Debts (Interest) Act 1998 |
Governing Law | England and Wales |
Jurisdiction | English Courts |